Shipping policy
At Hybrid Unity, we are committed to delivering your order promptly and securely. Please review our shipping policy for all relevant details on processing times, shipping methods, costs, and handling unforeseen issues.
1. Processing Times
- All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation.
- You will receive a notification when your order has shipped. In case of any delays, we will contact you via email or phone.
2. Shipping Rates and Delivery Estimates
- Shipping costs are calculated at checkout based on the delivery address and shipping method.
- Estimated delivery times depend on your location and the shipping option you choose. Please note that delivery times are estimates and not guarantees.
3. Delayed or Missed Deliveries
- While we strive to meet all delivery deadlines, unexpected delays can occur due to factors beyond our control, such as customs delays or carrier issues. We are not responsible for shipping delays caused by the shipping carrier or circumstances outside of our control.
- If your package is significantly delayed, please contact us at [Customer Support Email] and we will do our best to assist you.
4. Shipping Destinations
- We offer domestic and international shipping. However, please be aware that certain products may have shipping restrictions depending on your country.
- International orders may be subject to additional taxes or customs fees, which are the responsibility of the customer.
5. Lost or Damaged Packages
- Once your order is handed over to the shipping carrier, we are not liable for any lost, stolen, or delayed packages.
- If your package arrives damaged, please contact us within 48 hours of receiving your order, including photos of the damage. We will assist in filing a claim with the shipping carrier, but we cannot take responsibility for items damaged in transit.
6. Incorrect Shipping Information
- We are not responsible for incorrect or incomplete shipping addresses provided at checkout. If your package is returned to us due to an incorrect address, additional shipping fees will apply for reshipment.
7. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to follow the status of your shipment directly with the carrier.
8. Packaging
- We ensure all products are carefully packaged. However, we are not liable for any damage to the external packaging caused during shipping. Any concerns regarding damaged products should be reported as mentioned above.
9. Shipping Policy Updates
- We reserve the right to modify this shipping policy at any time. Changes will be posted on our website and will apply to all orders placed after the update.
For any further inquiries regarding shipping, please contact us at info@hybrid-unity.com. We’re here to help!
This policy covers various aspects of the shipping process, ensuring transparency and setting clear expectations for your customers.